Complex of information services and personal service

Each user of ConsultantPlus guaranteed reliable service support. It provides a network of regional information centres throughout Russia.

• Personal manager
• Hot line
• Order of documents
• Training with obtaining the certificate
• Seminars-trainings
• Bulletin of the user
• Useful document
• Journal "Glavnaya Kniga"
• Relevant information in system ConsultantPlus
• Free installation of new versions and training in new opportunities
• Technical support
• Online services

Individual approach to needs of users - is the key work principle of network ConsultantPlus therefore each client can use services of the personal manager. The system ConsultantPlus dynamically develops, there are regularly new opportunities increasing overall performance. A personal manager will help you to quickly master all the new tools in the system:

• will acquaint with new opportunities of ConsultantPlus;
• will provide training in work with system;
• will inform on important changes in the legislation and new receipts in system;
• will help to find or order the document which is absent in a set;
• will provide information about other services of the regional center;
• will resolve any issues to the serving regional center.

For the operational solution of questions of users hot line works in each regional center of ConsultantPlus. Experts of the hot line quickly and competently:

• will answer on any questions concerning system ConsultantPlus;
• will consult on information search in ConsultantPlus;
• will make a selection of documents concerning the user;
• will write down on training or a seminar.

Quickly it is possible to order the document which is absent in the set established at the user ConsultantPlus through the personal manager, the hot line, online services.

It is also possible to order rare or archival document.

Training to work with system ConsultantPlus will reduce the time to solve professional issues - during the training, users learn the most effective methods.

You can choose any convenient option of learning: in the workplace or in the classroom regional information center.

Upon completion of training, each user is issued a certificate.

At seminars-trainings users obtain valuable information on topical issues on real examples from practice:

• meet changes in legislation;
• learn how to work in various practical situations;
• improve skills of the solution of professional questions with help of system ConsultantPlus.

The monthly edition "Bulletin ConsultantPlus" informs on the latest developments in system ConsultantPlus and news of the company, gives a practical advice on work with system.

Users of ConsultantPlus regularly receive the material "Useful Document" which pays attention to the documents, most interesting to the specialist, in hot topics. Releases of "Useful document" are addressed to different experts: to accountants, lawyers, personnel officers.

The popular accounting magazine "Glavnaya Kniga" is issued since 2000 and there are two times a month. On his pages news of the legislation and examples of the solution of practical tasks are published.

Regional information centers ConsultantPlus provide the most favorable terms of subscription and expeditious delivery of the magazine directly on a workplace of the user.

Users of ConsultantPlus works with relevant information, all changes come to system with the maximum efficiency. Updating of information in ConsultantPlus can be made in any convenient way, including daily by the Internet.

In system ConsultantPlus regularly have new opportunities. All new versions are installed to users for free.

The personal manager acquaints users with new tools and functions of system, provides training.

ConsultantPlus technical support includes installation, adaptation and configuration of the System, recovery in case of computer failure.

All issues related to the operation of the ConsultantPlus System can be resolved promptly by contacting a personal manager or a hotline.

Online-services systems ConsultantPlus will effectively work with legal information.

- Designer of contracts - it is the instrument of creation of drafts of contracts and their examination. He will help to make the contract for a concrete situation, to analyse terms of the contract and to estimate possible risks.

- Designer of accounting policies - instrument of creation and check of accounting policies of the organization. Will help to create correctly accounting policies on accounting or tax accounting. Warnings of risks, restrictions and consequences of the choice of ways of account are given.

- Online-order of documents - it is an opportunity to quickly receive the text of the absent document from a complete set of system ConsultantPlus. The document can be downloaded independently in the Word format or to address to regional information center.

- Hot documents - fast transition to texts of hot documents on the website ConsultantPlus (new laws, decrees of the Russian President, the government resolution and other new documents).

*     *     *     *     *     *

Quality standard of service ConsultantPlus

Since 2002, the Network ConsultantPlus there is a Standard of quality service.

Requirements of the quality Standard establish the list of services for users and an order of their rendering. The quality standard also determines time of reciprocal actions of experts ConsultantPlus by any addresses of the user - whether it be is ringing to the hot line, the application for training, the order of the document or an emergency technical situation.